Have a question about your order, DIY kit, or workshop?Our team will get back to you within 24 hours.
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Common questions before contacting us
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✦ ✦If you are contacting us about an order, please include your order number and the email address used at checkout. This helps us locate your order faster.
Yes! Deconeko offers in-store DIY craft experiences and workshops at our Burnaby studio.
Visit our workshop page for current activities and updates.
Yes! Most of our DIY kits include step-by-step instructions.
For selected projects, we also provide additional tutorial videos and helpful crafting tips to make your creative journey easier.
Yes! Deconeko hosts creative birthday parties and private craft events.
Contact us to learn more about available activities, group sizes, and booking options.
International (USA order) shipments may take a few days for tracking updates after dispatch.
If you have concerns about your order status, please contact us and we will help check the latest information.
Deconeko has two Vancouver-area locations where you can enjoy in-store DIY crafts, creative activities, workshops, and special events.
Visit us at:
📍 Tsawwassen Mills
📍 Lougheed Shopping Centre