Shipping policy
Shipping Policy
Last updated: August 9, 2026
1. Handling Time
All orders are processed within 3–5 business days after payment confirmation.
Orders placed after 1:00 AM Vancouver Time (PST) on business days, or on weekends and holidays, will be processed on the next business day.
Processing times may vary during holidays, promotional periods, or high-volume seasons.
2. Shipping Methods & Transit Times
We currently ship to customers in Canada and the United States.
We offer:
Standard Shipping
Estimated transit time: 7–15 business days for most orders.
Please note that shipping times are estimates and may be affected by customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.
3. Shipping Rates
Shipping rates are calculated automatically at checkout based on the destination, package weight, and selected shipping method.
Canada
- Free shipping on orders over CAD $100
- Orders under CAD $100 will be charged based on package weight and destination.
United States
- Free shipping on orders over USD $69
- Orders under USD $69 will be charged based on package weight and destination.
4. International Shipping
DecoNeko is a Vancouver-based craft studio and DIY craft kit brand serving customers across Canada and the United States.
Orders may be fulfilled from our international fulfillment partners depending on product availability and destination.
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays caused by incorrect addresses or missing information.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please note that international tracking updates may take 2–4 business days to appear after shipment due to international transit procedures.
6. Address Changes
If you need to update your shipping address after placing an order, please contact us immediately at:
We can only update shipping information if the order has not yet been processed or shipped.
7. Lost or Damaged Packages
If your package is lost, damaged, or arrives with an issue, please contact us within 7 days after delivery.
Please provide your order number and photos of any damage so we can review the situation and provide an appropriate solution.
8. Contact Us
If you have any questions about our shipping policy, please contact us:
Email: info@deconeko.art
Phone: +1 (778) 320-3881
Address:
4738 Hemlock Way, 134
Tsawwassen, BC V4M 0E3
Canada