Refund policy

Refund Policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, items must be unused, unopened, and in their original packaging. DIY kits that have been opened, used, assembled, or partially completed are not eligible for return.

Customers are responsible for arranging and covering the cost of return shipping for change-of-mind returns.

To start a return, please contact us at info@deconeko.art before sending your item back.

If your return request is approved, please send your item to the following return address:

4738 Hemlock Way, 134
Tsawwassen, BC V4M 0E3
Canada

After shipping your return, please provide the tracking number to our email at info@deconeko.art.

Items sent back to us without first requesting a return will not be accepted.

You may also return eligible items in person at our store.

You can always contact us for any return questions at info@deconeko.art.

Damages and Issues

Please inspect your order upon reception and contact us within 7 days after delivery if the item is defective, damaged, or if you receive the wrong item.

For defective, damaged, or incorrect items, please contact us with photos or relevant details so that we can evaluate the issue and provide an appropriate solution.

You do not need to return damaged or incorrect items unless specifically requested.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Custom products or personalized items
  • Items that have been opened, used, assembled, or partially completed
  • Sale items
  • Gift cards

Please contact us if you have questions about a specific item.

Exchanges

The fastest way to ensure you receive what you want is to return your current item (if eligible), and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@deconeko.art.

Payment Policy

1. Introduction

At Deconeko, we prioritize your security and aim to provide a safe and seamless shopping experience. All transactions are encrypted and processed through secure payment gateways.

2. Accepted Payment Methods

We currently accept the following secure payment methods:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, JCB
  • Digital Wallets: Shop Pay, Apple Pay, Google Pay

3. Payment Security & Encryption

To protect your personal and payment information, we use SSL (Secure Sockets Layer) technology and secure payment processing. Our website follows industry standards for protecting customer information.

4. Currency

Prices are displayed in the currency available for your selected region. Currency conversion rates may vary depending on your payment provider or financial institution.

5. Order Authorization & Processing

Your payment will be processed at the time of purchase.

If an order is canceled before shipment, the authorized amount will be refunded to your original payment method within 3–7 business days.

6. Sales Tax & Duties

Applicable sales tax will be calculated at checkout.

Customers are responsible for any additional customs duties or import fees that may apply to international orders.

7. Fraud Prevention

To protect our customers and our business, we reserve the right to review, flag, or cancel transactions that appear suspicious or fraudulent. In such cases, we may contact customers for additional verification.