Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@deconeko.art. Please note that returns will need to be sent to the following address: 4738 Hemlock Way, 134, Tsawwassen BC V4M 0E3, Canada
If your return is accepted, you will be responsible for arranging and covering the cost of return shipping. After you have coordinated with your chosen shipping carrier, please send the tracking number to our email at info@deconeko.art. Items sent back to us without first requesting a return will not be accepted.
You may also return items in person at our store.
You can always contact us for any return question at info@deconeko.art.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@deconeko.art.
Payment Policy
1. Introduction
At Deconeko, we prioritize your security and aim to provide a seamless shopping experience. All transactions are encrypted and processed through secure payment gateways.
2. Accepted Payment Methods
We currently accept the following secure payment methods:
Credit/Debit Cards: Visa, Mastercard, American Express, Discover, JCB.
Digital Wallets: Shop Pay, Apple Pay, Google Pay.
3. Payment Security & Encryption
To ensure your data is protected, we use SSL (Secure Sockets Layer) technology to encrypt your personal and credit card information. Our website is PCI DSS compliant, meaning we adhere to the highest industry standards for protecting cardholder data.
4. Currency
All prices listed on our website are in CAD. If your credit card or bank account uses a different currency, the final total may vary based on the daily exchange rate provided by your bank.
5. Order Authorization & Processing
Your card will be charged at the time of purchase. If an order is canceled before shipment, the authorized amount will be refunded to your original payment method within [3-7] business days.
6. Sales Tax & Duties
Sales Tax: Calculated at checkout.
7. Fraud Prevention
To protect our customers, we reserve the right to flag and cancel any transactions that appear suspicious or fraudulent. In such cases, we may contact you for further verification.